CHANGE OF MIND OR WRONG FITTING
All full priced items can be returned for refunds or exchange with any in-stock items. Sale items can be exchanged with any in-stock items only. A return must be requested within 30 days of receiving the item. Please note that the whole process usually takes 1 - 2 weeks from the time you return the items until we receive and process them. All returned items must be in their original packaging. They must be in new condition and undamaged to be eligible for refunds or exchanges. Please note that shipping fees and return fees for your orders will not be refunded.
REPLACEMENTS FOR DAMAGED OR WRONG ITEMS
Any defects or errors on our part will be replaced at no charge and we will provide the return shipping label, if required. A replacement must be requested within 14 days of receiving item. For faster resolution, we may ask you to take two photographs demonstrating the issue and the damaged area of the item. We will use this information to help you with your order, and process your replacement as soon as possible.
DELAYED SHIPPING OR MISSING ITEMS
All orders, unless otherwise stated may take up to 2 business days to be processed and dispatched. Pre-orders are dispatched on the date stated on the product page. Shipping to metro areas takes 4 - 6 business days and shipping to regional areas takes 7 - 10 business days. Please note that shipping to some regional areas can take up to 14 business days. More often, you will receive your items earlier than expected. Very rarely, there may be hiccups along the process. Please contact us to enquire about your order, if that (unfortunately) happens.
We are committed to providing a smooth and hassle-free shopping experience from start to finish.
If you have any questions or need assistance, our customer support team is always ready to help.